I Tried a Turo Car Rental So You Don’t Have To

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I’m one of those people that always thinks the grass is greener on the other side.  That’s why, even after FINALLY figuring out a rental car strategy for my travels, I had to check out the new player in town.  Turo car rental is a peer-to-peer car rental service — essentially Airbnb for cars. 

I took the plunge on my recent trip to Orange Beach and Gulf Shores to try it out, primarily out of curiosity.  Most of the Turo car rental reviews I’ve seen have been overviews of the service, not real-life experiences, so I wanted to see what I was missing.  It didn’t hurt that I was able to stack a $25 Turo promo code for new users with a $45 Amex offer, bringing my price down considerably!

What is Turo Car Rental?

Turo is basically a marketplace in the sharing economy, a website and app where individuals can list their cars when they don’t need them to make some extra cash.  Other people — like me — can hire these private cars if they’d like to avoid traditional rental companies.

As I see it, there are two main reasons to look into a peer-to-peer marketplace instead of booking through traditional methods:

  1. If you’re looking for something cheaper (either through base rate savings or the fact you won’t be paying huge airport facility fees)
  2. If you’re looking for a solution that traditional companies don’t offer (offsite locations, specialty vehicles, or maybe an owner who allows you to go off-road)

Like Airbnb, every owner sets their own prices and terms, which means you’ll need to do a little digging and sorting to see if there’s something that matches what you’re looking for.

Turo Car Rental Search

How does Turo work?

Turo works exactly the way you’d think it would: you search for cars at your destination and dates until you find something you like.  Some cars are “instant book”; some require you to send a request to the owner who will manually confirm or deny your request. 

In order to rent through Turo, you’ll need to submit a copy of your driver’s license to have on file and you’ll need auto insurance (like every other rental company, Turo will try to upsell you additional insurance which you can accept or decline, with my option offered through Liberty Mutual).

The rental itself is handled person to person, without a middleman.  You and the owner will need to arrange in advance when and where to do the exchange; I pre-requested and prepaid a reasonable extra fee to pick-up and drop-off at the airfare instead of taxiing out to their private home.

For the rental itself, you’ll need to download the Turo app, which had a lot of similarities to using Uber or Lyft.  You’ll be able to communicate with the owner via call or messaging with any concerns or updates.  If you’d like, you can also (temporarily) enable location-sharing so you can find each other more easily for the hand-off.

Turo Car Rental Location Sharing
Location sharing on the Turo app

All payment is handled through Turo — so you can pay with your credit card online and the owner doesn’t have to worry about getting paid.

My Personal Experience and Turo Review

Since it was my first time using Turo, I made a special effort to only book with someone who had a large number of positive reviews.  I didn’t want to experiment with someone else who was also a first-time user!

Booking was seamless — I sent in a request and several hours later, it was confirmed for exactly what I had asked for.

Turo Car Rental Confirmation

The day of my rental, the owner messaged me prior to my pick-up, arrived promptly on time with my rental car, and the car was in the same condition it was listed at with a full tank of gas.

What I didn’t realize in advance was that an airport exchange is really not a best case scenario.  Think about it: the owner came curbside at arrivals, but as you probably know, airport staff doesn’t really allow you to linger in the pick-up lanes.  So we were getting chased off by airport security (and angry drivers who wanted to pick-up their family/friends in my spot) as I was trying to get the keys, look over the car for any damage, photograph the car (more on that below), and set up the seat and mirrors for safe driving.

I ended up doing a quick once-over at the curb before stopping at the airport cell phone lot to do a more through look-over.  The owner skedaddled quickly, meaning if there WAS an issue, I would have to contact him through the app rather than discussing things in person.

Thankfully, I had zero issues with the car.

Documentation through the Turo App

Most frequent travelers know the rule of thumb with rental cars is to photograph the car’s starting condition (or do a video walk-around) so you’re not charged later for any pre-existing damage.

Turo Car Rental App

Turo is no exception and actually builds in a spot to upload starting and ending photographs within the app so there are no disputes later.  In addition to taking photos of the car itself — exterior and interior — you’ll want photos of the starting/ending fuel, and the starting/ending mileage.  Most cars have a mileage cap associated with them, although for my 4-day rental, a 750-mile allowance was more than adequate for me.

Unlike traditional rental cars, which are usually pretty new and in very good condition, my private rental was a 2014 model year.  This was totally fine by me — but it meant the car had normal wear and tear from several years of use.  Since I wasn’t sure how picky the owner would be, I took pictures of every little scratch or dent to make sure I wouldn’t be liable — things I wouldn’t give a second thought to if I was booking with my regular preferred companies.

For documenting before drop-off, I knew it would be easier to take my final photos before I arrived at the airport curb.  I ended up taking a bunch of pictures at a gas station a mile or two from the airport when I stopped to fill up before turning the car in.  I uploaded a copy of my final gas receipt too, just in case.

Turo App Documentation

Overall, My Turo Experience Was Flawless But I (Probably) Won’t Use Them Again

I have zero complaints with how this transaction worked out: I had a smooth pick-up and drop-off, the owner I worked with was friendly and easy to reach, and the vehicle condition was as expected and well-maintained.

So here’s why I probably won’t use Turo again: I imagine if there were any issues, this would quickly turn into an inconvenient mess.  A simple flight delay — something I’m intimately familiar with — means you’d have to arrange a new pick-up at the last minute, which the owner may or may not have the flexibility to handle.  Or a less punctual owner might not be there at your drop-off time, causing you to figure out where to leave the car so you don’t miss your flight home.

Obviously you could avoid some of these issues by picking up/dropping off at the car owner’s home instead of an airport, although I’m a big believer that your time is valuable — especially while traveling.

Car maintenance issues, which thankfully I didn’t have to deal with, are a whole separate ballgame.  Turo provides a 24-hour roadside assistance hotline, but they don’t share details about how this works.  A car maintenance issue mid-trip might mean you’re left without a vehicle while Turo or the owner handles it — and it was impossible for me to tell how responsibilities (both logistical and financial) are split between the owner, the renter, and Turo itself.

Most Turo reviews leave out all these possibilities, instead focusing on only what the ideal scenario looks like.

I would be more willing to work within these trade-offs if the price differential was huge…but for everyday, regular cars, it seemed like you were only saving $5-10/day.  The better deals are when you’re looking to upgrade your vehicle (which is something I have only splurged on once in my life; it’s just not something I value).

So, Who Should Use Turo?

Anyone who wants to drive a “fun” car. 

Turo Specialty Car Rental
A few listings from Turo Atlanta

Want to try out a Tesla?  They’ve got those.  Drive with the top down in a Porsche Boxster (really hoping my husband isn’t reading this right now…)?  You might find that, too — along with many other choices, depending on the market you’re in.   Just want something a step up from a Kia?  It might not cost as much as you think.  Since everything is privately listed, you never know what you might find.

I imagine that Turo might also be a good solution during special events — anytime when regular rental cars are sold out or prices are sky-high.  Some private owners might be smart enough to raise their Turo rates as well, but I’m guessing a lot will totally forget, leaving you an opportunity to pay normal rates during periods of extra demand.

Turo Promo Code and Discounts

Right now, Turo is offering $25 off your first trip if you’re referred by a friend.  You’re welcome to use my referral link; I’d also encourage you to drop your own link in the comments below for fellow readers to use.  If you’re perusing other coupon sites for Turo promo codes, don’t get excited by offers for $35 or $50 off instead — these are OLD referral offers that are no longer valid (when Turo was younger/newer, they lured customers in with higher offers that no longer exist).  I wasted a lot of time trying these old, invalid codes.

Turo Partnership with Southwest

In addition to the discounts above, you can also earn Southwest Airlines Rapid Rewards points with Turo rentals through July 1, 2020.

If you’re a new Turo guest, you’ll earn 2,000 points when you take your first trip (value $50+) before October 15, 2019, which is like getting an additional $30 rebate.  Best I can tell from the terms and conditions, existing Turo users are not eligible for the first trip bonus but ARE eligible for the bonus points below.

You’ll earn 500 points for every trip thereafter until July 1, 2020.  That’s not a huge rebate, but travelers know every little bit adds up toward getting a free trip!  Should you choose to list your car, you’ll also get 10,000 points after it’s rented for the first time.

To link your accounts, you’ll need to enter your first and last name and Rapid Rewards number on the Turo-Southwest partnership page.

Bottom Line

Turo is probably best off for travelers who are able to “go with the flow” a little — you’ll need some schedule wiggle room in case things don’t go to plan and you should be a confident enough traveler that you can handle a hiccup if one comes up (something that most Turo car rental reviews overlook).

I’d also look for a compelling reason to make it worth your while: either a vehicle you’ve been dying to drive or a substantial cost savings.  With a few promotions, the bottom-line price can be fantastic — as long as you know what you’re getting into.

Sign Up for Turo and Get $25 Off Your First Rental

4 thoughts on “I Tried a Turo Car Rental So You Don’t Have To”

  1. We’ve used TURO and had a fantastic experience. Our contact went out of her way to meet up at our hotel and dropped us off at the airport for our return – above and beyond expectations! Renting a vehicle for six people is at least $100/day – coupons don’t apply. TURO saved us literally $$$. Another comment – some CC will cover TURO as if it were a car rental. Check/call to make sure you have the same coverage and protection for the CC you use. Some CC offer roadside assist, so that is a good backup plan. Great review!

  2. Angel D Lallave

    As hosts, Turo takes complete advantage of the car owners. They will never side with the car owner. Requesting reimbursement is a miserable process. If the customer disputes reimbursement, you are screwed. They allow them to get away with unpaid tolls by making the process unbearable to complete. If you request reimbursement for cleaning, Turo will pretend to not see any dirt in the pictures and rule it as “light dirt” that can easily be cleaned. The car can be covered in mud and bugs and they pretend that it’s not dirty. Sadly this is not an exaggeration. Hoping to bring awareness to all social networks so that people interested in hosting their vehicles don’t get exploited. Customer service for hosts is non-existent. Not kidding, go ahead and call the only number they have and request host services and they refer you to online chat that reply’s with generic short sentences every 5-8 minutes (about 45 minutes for a simple question)
    It should be illegal for companies to operate like this. No way to escalate matters or speak to a manager. The names of the representatives are fake and no way to verify.

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